Delete while signed in
Customers can open My Account and use the Delete Account section. Provider owners can open their Provider account settings and use the same permanent deletion control.
In-app deletion begins immediately after you complete the confirmation steps and SalonPlug successfully processes the request.
What customer deletion does
Customer deletion removes the active customer profile and authentication account and removes reviews authored by that customer. Historical booking records may remain only in a limited form: the customer account identifier is removed, the customer name is replaced with a deleted-customer label, and customer phone and email fields are cleared.
What provider deletion does
Provider deletion removes the provider authentication account, public storefront, provider account, services, staff and related active provider records. Existing provider reviews are unpublished from the deleted storefront. Historical booking records may retain a provider-account-deleted marker where reasonably necessary for support, disputes, fraud prevention or platform integrity.
If you cannot sign in
Enter the email address associated with the SalonPlug account. For security, SalonPlug will not record a verified deletion request until you confirm the one-time verification link sent to that email address. The form does not reveal whether an account exists for an email.
Once the verification link is confirmed, SalonPlug records the deletion request for processing. Requests that require manual review may take additional time, particularly where account ownership, active business access, fraud prevention or legal retention needs must be checked.
Information that may remain
Limited booking, security, audit, support or other records may be retained where reasonably necessary for disputes, fraud prevention, platform integrity, accounting or applicable legal obligations. These retained records are not intended to recreate an active deleted account.
See the Data Retention Policy for more detail.
