Active accounts
Profile, provider, storefront, booking, review, notification and account information is retained while an account is active where needed to provide SalonPlug services.
After customer account deletion
The active customer profile and authentication access are deleted. Customer-authored reviews are removed. Booking records linked to the deleted customer are kept only in a limited form: the customer account identifier is removed, the customer name is replaced with a deleted-customer label, and customer phone and email fields are cleared.
Those limited booking records may be retained for up to 24 months where reasonably necessary for customer support, disputes, fraud prevention, service integrity or business records, and longer where required by applicable law or a valid legal process.
After provider account deletion
When a provider owner deletes the provider account, the active authentication account, provider record, public storefront, services, staff and provider billing/access records are removed. Storefront gallery and cover assets managed by the deletion process are also removed.
Provider-linked reviews are unpublished rather than displayed as active storefront content, and historical booking records may retain a provider-account-deleted marker so past platform activity can be understood for support, disputes, fraud prevention or platform integrity.
Security and audit records
Security, administrative and audit records may be retained for up to 12 months, or longer where necessary to investigate abuse, protect users or comply with applicable obligations. These records are not used to recreate a deleted consumer account.
Feedback and support
Feedback and support records may be retained for up to 24 months so SalonPlug can resolve issues, understand recurring problems and document responses. Earlier deletion may be requested where no overriding legal, security or fraud-prevention reason requires retention.
Analytics
First-party analytics are designed around anonymous or session identifiers and limited event information. Analytics retention is kept only as long as reasonably useful for product, performance and business analysis and is not intended to recreate a deleted customer account.
Backups
Deleted information may remain temporarily in encrypted backups until those backups rotate out under normal backup schedules. Backup copies are not restored for ordinary product use after an account has been deleted.
Review
These periods are operational targets and may be revised as SalonPlug's product, security, accounting or legal requirements develop. Material changes will be reflected in the current policy and last-updated date.
